Purchase and payment of pay as you go
Pay as you go means that you can purchase and top-up a travel card with money in Västtrafik's customer centre or at Västtrafik's agents. You can then use the card to pay for your travel on-board Västtrafik's vehicles.
Deposit for cards with pay as you go
The first time you buy a Västtrafik card with pay as you go, you pay a deposit of SEK 50. You can use this to pay for travel if the balance on your card is lower than the cost of your journey. If the card is cancelled because it has expired, this deposit is not refunded.
Deposit refund form (PDF in Swedish, opens in a new window)
Activating pay as you go
Pay as you go does not need to be activated. The card is ready to use as soon as it has been topped up.
When you present your Västtrafik card to a card reader, the fare is deducted from the balance on your card. You may need to press the buttons on the card reader and present your card again if you change lines and services when travelling through more than one zone. For more information about travelling using pay as you go, visit Västtrafik’s website.
Exchanging pay as you go
You an use your pay as you go balance as part payment or full payment for another ticket.
Redemption of a card with pay as you go
If you hand back a pay as you go card for redemption, the balance and deposit will be refunded to you in the form of a promotional code which can be used in the To Go app or a voucher which can be used when buying a ticket from a Västtrafik store or agent. If you want the money paid by cash, only the deposit will be refunded. If the balance on the card is negative, the refund will be reduced. See the special application form for redemption on Västtrafik’s website.
Validity of pay as you go
You can travel using pay as you go across one or more zones. If you are travelling within one zone, you can change lines within 90 minutes of your first check-in. If you are travelling between several zones, the change time is 90 minutes from when you checked out in the new zone. If you travel to a further zone, the 90-minute validity period applies there in the same way, but only if it has been less than 180 minutes since your first check-in.
If pay as you go is withdrawn from the ticket range, for example for technical reasons or if the ticketing system changes, you will need to exchange your pay as you go balance for a replacement ticket of your choice. Such exchange must be made during a transitional period of 12 months from the date when Västtrafik announces on its website that pay as you go is to be withdrawn from the ticket range. You cannot choose to have the balance paid to you in cash.
Abuse and blocking of pay as you go
Västtrafik has the right to block your pay as you go account and any funds in it, where it suspects that the Cancel feature has been abused. Once Västtrafik has blocked your pay as you go account, you are not entitled to a refund of your pay as you go credit or your deposit.
