How we protect your personal information

When you travel by public transport or use one of Västtrafik’s services, you provide some form of information to Västtrafik. For example, when you top up and use your Västtrafikkort, register for My account on Västtrafik’s website, take part in competitions and promotions, make a claim for delay compensation, etc.

Sometimes Västtrafik also obtains personal data from sources other than you. This may be data, for example, from your municipal authority, the Swedish Transport Agency, SPAR or other public sources, and also hospital trips in Region Västra Götaland or Region Västra Götaland’s population register Västfolket, for the purposes of credit checks and address updates, for example.

This may include your name, e-mail address, telephone number, postal address, date of birth, personal identity number, purchase and travel history, payment information, information about your customer status and other information that you have provided to us or which is necessary in order for us to fulfil our obligations to you.

Västtrafik has the right to process the personal data necessary to fulfil our obligations to you or if you have given your consent to our processing of your data. Västtrafik may also need to process your personal data as a result of legal or statutory requirements.

In some cases, Västtrafik may need your consent before processing your personal data. When you give consent in such cases, you will always be given clear information about what you are consenting to.

We may use your personal data for purposes including the following:

To provide you with good service:

• We administer and process your ticket purchase.
• We handle and administer your questions to Västtrafik’s Customer service.
• We administer and handle the booking and provision of transportation service journeys, hospital trips and other journeys using demand-responsive services, for example.
• We provide Wi-Fi in our travel centres.
• We administer lost property.
• We administer your account on My account and in the Västtrafik To Go app.

To provide you with relevant information and offers:

• We send newsletters containing information about public transport.
• We perform analyses so that we can provide you with relevant marketing offers and information.
• We send e-mails and text notifications about service disruptions and any changes to services.
• We administer your participation in competitions and promotions.

To develop public transport and demand-responsive* transport:

• We collect statistics in order to develop Västtrafik’s services and so improve transport for as many people as possible.
• We carry out voluntary market surveys and questionnaires that give you the opportunity to influence our range and services.

For journeys made using demand-responsive* services:

• We administer journey bookings.
• We provide booked journeys.
• We investigate incidents and comments from you as a customer, as well as from your municipality and hospital trips in Region Västra Götaland.
• We carry out voluntary customer surveys.
•  We report journeys and statistics to your municipality and hospital trips in Region Västra Götaland.

*Demand-responsive services include journeys by transportation service, hospital trips, school journeys, care journeys and daycare journeys within demand-responsive services.

To conduct checks:

• We perform credit checks for credit purchases.
• When you buy online, we need to confirm that you are of the legal minimum age.
• We prevent misuse or inappropriate use of our services.
• We check the validity of your ticket and if necessary issue a penalty fare.
• Information and images may be requested for investigative purposes. The submitted material is then handled by authorized personnel within the framework of the investigation.   

Your personal data is used by Västtrafik and by Västtrafik’s data processors, such as Västtrafik’s booking centre, Västtrafik’s partner companies, municipalities and hospital trips in Region Västra Götaland. We do not pass your personal data to other companies unless we need to do so on the basis of law, ordinance or public authority decision or in order to protect our rights or those of third parties.

We never pass on, sell or exchange your personal data for marketing purposes to third parties outside Västtrafik. Data is passed to third parties (such as transport companies) only where this is necessary for the provision of public transport services, ticket sales or other necessary services.

Västtrafik is subject to the principle of public access. This means that certain documents constitute what are called official documents, which Västtrafik must disclose if someone requests this. Before disclosure, a secrecy review is performed in accordance with the Swedish Public Access to Information and Secrecy Act.

Västtrafik stores your personal data in accordance with the erasure decisions that apply to Västtrafik and which have been approved by the Regional Archive. The erasure decisions contain information about when Västtrafik can delete documents containing your personal data.

You can view all transactions linked to your registered Västtrafikkort on My account for 90 days.

You have the right to request information about what personal data we have stored about you at any time (free of charge once a year). Your request must be made in writing, signed by you and include your name and personal identity number. We need this in order to ensure that we provide information to the right person.

Send your request for a register extract or information or for the correction of incorrect data to: Västtrafik AB, Registrator, Box 123, 541 23 Skövde. The information will be sent to your registered address in the population register.

If your data at Västtrafik is incorrect, incomplete or irrelevant, you can request to have it corrected. We cannot delete data that constitutes an official document or where there is a statutory requirement for it to be stored, such as under accounting regulations. Nor can we delete data where there are other legitimate reasons why the data must be stored, such as unpaid debts.

You also have the right to complain to the Swedish Data Protection Authority, which is the supervisory authority for the processing of personal data.

If you are a registered customer on My account, you can deregister and withdraw your consent on My Pages at any time. You can also withdraw your consent to our use of your data for marketing purposes.

To enable Västtrafik to administer and provide your journey by demand-responsive service in the best possible manner in accordance with the terms agreed by your municipality or Region Västra Götaland, Västtrafik needs to process certain personal data about you.

How Västtrafik obtains your personal data

Your personal data can come from many different sources, including you, your municipality, hospital trips in Region Västra Götaland or Region Västra Götaland’s population register, Västfolket.

Examples of personal data processed by Västtrafik

Examples of personal data processed include your name, address, personal identity number, telephone number and information about what is decided about your trips by your municipality or Region Västra Götaland.

How Västtrafik uses your personal data

Västtrafik has the right to process the personal data necessary to fulfil our obligations to your municipality or Region Västra Götaland to plan and execute your trips, or if you have given your consent to Västtrafik processing your personal data. Västtrafik may also need to process your personal data as a result of legal or statutory requirements.

In some cases, Västtrafik may need your consent before processing your personal data. When you give consent in such cases, you will always be given clear information about what you are consenting to.

Västtrafik may use your personal data in the provision of your journey for purposes including the following:

• administering journey bookings
• providing booked journeys
• investigating incidents and comments from you as a customer, as well as from your municipality and hospital trips in Region Västra Götaland
• carrying out voluntary customer surveys
• reporting journeys and statistics to your municipality and hospital trips in Region Västra Götaland
• quality improvement and education

Who has access to your personal data

Your personal data is used by Västtrafik and by Västtrafik’s data processors, such as Västtrafik’s Customer and trip service, Västtrafik’s partner companies (transport companies for example), municipalities and hospital trips in Region Västra Götaland.

Västtrafik does not pass your personal data to other companies or authorities unless we need to do so on the basis of law, ordinance or public authority decision or in order to protect our rights or those of third parties.

Västtrafik never passes on, sells or exchanges your personal data for marketing purposes to third parties outside Västtrafik. Personal data is passed to third parties such as partner companies only where this is necessary for the provision of public transport services, ticket sales or other services.

Västtrafik is subject to the principle of public access. This means that certain documents constitute what are called official documents, which may be disclosed on request. Before disclosure, a secrecy review is performed in accordance with the Swedish Public Access to Information and Secrecy Act.

If you want to know more

Please do not hesitate to contact us if you have any questions about our processing of your personal data. You are welcome to call us on 020-91 90 90 and select option 4 for Customer service.

This privacy policy applies to our service and app Västtrafik Buss on demand, which has been developed together with Padam Mobility. In the policy, you can read about what personal data we save and why. Everything is done in a secure and legal manner in accordance with the EU’s GDPR, the General Data Protection Regulation.

Västtrafik transfers personal data to countries outside the EU/EEA only if the country has an adequate level of protection according to the EU or the European Commission, or if this is specifically indicated when you provide your personal data to us.

Västtrafik's camera surveillance and how we handle recorded material.

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