Accessibility report for vasttrafik.se - Västtrafik AB

Timetables in pdf are not accessible 

Timetables in pdf are produced as a basis for printing and are therefore not adapted for accessibility and therefore do not comply with the legal requirement for digital accessibility. We invoke unreasonably burdensome adaptations and refer our passengers to Customer Service or the Västtrafik To Go app.

Pressroom

In the press room, which is based on a service from ViaTT, there are no alt texts on images under the tab "press material".

ViaTT does not plan to remedy the shortage.

My Account - E-mail Management Login Mode

We are working to address the following shortcomings in 2025.

• Screen readers read fields even though they're empty. This makes it more difficult to navigate the site.
• The H1 heading is not set correctly, which makes it more difficult to navigate and understand the content when using screen readers.

Internal Reference: UC-5442

My Account – Reply page, email management, logged in mode

We are working to address the following shortcomings in 2025.

• Focus marking is not the correct color and cannot be corrected due to technical limitations.

Internal Reference: UC-5441

Travel habits survey for trial travels

We are working to address the following shortcomings in 2025.

• Screen readers read fields even though they're empty. This makes it more difficult to navigate the site.
• It is not possible to put an H1 heading on the questions in the survey. The headings don't follow a hierarchical order, which makes it more difficult to navigate and understand the content when using screen readers.

Internal Reference: UC-5416

Transactional email

We are working to address the following shortcomings in 2025.

• Screen readers read fields even though they're empty. This makes it more difficult to navigate and understand the content of the email.
• Insufficient contrasts between icons and background in footer.
• Focus marks in the Outlook client are not generated correctly, resulting in unclear focus marks.
• Focus marking is not the correct color and cannot be corrected due to technical limitations.

Internal Reference: UC-5414

Campaign, Newsletter and Traffic Info emails

We are working to address the following shortcomings in 2025.

• Cannot set the HTML title of the web page. Without this, users have no idea about the general content of the page.
• Cannot set the HTML language of the web page. This can create problems for users who apply multiple languages, which can result in not all users being able to access the information and services.
• Focus marking is not the correct color and cannot be corrected due to technical limitations.
• Screen readers read fields even though they're empty. This makes it more difficult to navigate and understand the content of the email.

Internal Reference: UC-5415

Slide show

Parts of the website include slideshows, an interactive feature where users can switch between a series of images. We are working to address the shortage in 2025. These accessibility shortcomings occur when the user uses the image carousel:

• The focus mark for scrolling between images is not optimally visible, depending on the colors of the image. 

Internal Reference: NV-5085

The page About Västtrafik has an incorrect heading structure

On this page, the heading structure is not correct, an h3a is missing. For people who use screen readers, this makes it difficult to understand how the site is structured and makes these pages difficult to navigate. We are working to address the shortage in 2025.

Internal reference: NV-5142

No status message that you have filled in an incorrect stop, address or location on the stop map when you have misspelled

On the stop and zone map, if you fill in something misspelled under Enter stop, address or location and do not select any of the options in the list, you can move on without being informed that you have not filled in anything. If you use a screen reader, the consequence is that there is nothing for it to read up on this. We are working to address the shortage in 2025.

Internal Reference: NV-5021

Inaccessible information for screen readers when logging in with BankID to My Account

If you choose to log in with BankID, there is information about how long you have to log in with BankID that is not read out by screen readers. For people who use screen readers, this makes it difficult to understand during the login process. We are working to address the shortage in 2025.

Internal reference: MS-1292

Italics when accepting an offer in My Account not machine-readable

Once you have received an offer, the information about how long you have to accept is italics. The fact that the text is italic is information that is not machine-readable, so a person who uses a screen reader does not receive this information, but it is read out as normal text. We are working to address the shortage in 2025.

Internal Reference: MS-1180

When you block a Västtrafik card in My Account, there is no automatic transfer of the card to blocked cards

When you block a Västtrafik card in My Account, the card remains under active cards, it is not automatically moved to blocked cards. The card says that it is blocked and the next time you go to the page, the card is in the right place. The fact that it remains under active cards can make it difficult for people who use screen readers to be sure that the card was blocked.

Internal reference: MS-997

Screen reader reads all markers on the stop map when you click on one of them

When you are on the stop map and click on one of the markers, all markers are read aloud. This makes it incomprehensible. We are working to address the shortage in 2025.

Internal reference: NV-5648

Addresses with local service (Närtrafik) are only available on a map

Currently, information about whether local service (Närtrafik) is available is only available through a map tool. There is no accessible way to obtain this information, except by calling us. We are working to address this issue during 2025.

Internal reference: NV-6727

Keyboard navigation does not follow a logical order

On the pages Customer Service and Questions and Feedback, when tabbing forward from the field “Question”, there is an invisible tab step that moves focus to an element that is either not visible or has no function. For people who use a screen reader, this makes the page difficult to understand and use, since focus does not always move to visible and meaningful elements.

Internal reference: NV-7795

Focus does not remain within the modal until it is closed

In the cookie modal on the homepage, it is possible to move focus to elements behind the modal. This means users can navigate to background content even though the modal is covering the page. For people who use a screen reader, this can be confusing, as it becomes unclear which content is currently active.

Internal reference: NV-7804

Timetables in pdf are not accessible 

Timetables in pdf are produced as a basis for printing and are therefore not adapted for accessibility and therefore do not comply with the legal requirement for digital accessibility. We invoke unreasonably burdensome adaptations and refer our passengers to Customer Service or the Västtrafik To Go app.

Pressroom

In the press room, which is based on a service from ViaTT, there are no alt texts on images under the tab "press material".

ViaTT does not plan to remedy the shortage.

Receipt for tap payment

At 200% zoom-in, not all help and validation text is fully visible when you pick up the receipt for blip.

The supplier does not plan to rectify the defect.

My Account - E-mail Management Login Mode

We are working to address the following shortcomings in 2025.

• Screen readers read fields even though they're empty. This makes it more difficult to navigate the site.
• The H1 heading is not set correctly, which makes it more difficult to navigate and understand the content when using screen readers.

Internal Reference: UC-5442

My Account – Reply page, email management, logged in mode

We are working to address the following shortcomings in 2025.

• Focus marking is not the correct color and cannot be corrected due to technical limitations.

Internal Reference: UC-5441

Travel habits survey for trial travels

We are working to address the following shortcomings in 2025.

• Screen readers read fields even though they're empty. This makes it more difficult to navigate the site.
• It is not possible to put an H1 heading on the questions in the survey. The headings don't follow a hierarchical order, which makes it more difficult to navigate and understand the content when using screen readers.

Internal Reference: UC-5416

Corporate email to new customers

We are working to address the following shortcomings in 2025.

• Cannot set the HTML title of the web page. Without this, users have no idea about the general content of the page.
• Cannot set the HTML language of the web page. This can create problems for users who apply multiple languages, which can result in not all users being able to access the information and services.
• Focus marking is not the correct color and cannot be corrected due to technical limitations.
• There is no function for text zoom, which makes it difficult to read the text in the correct order on the screen.

Internal Reference: UC-5836

Transactional email

We are working to address the following shortcomings in 2025.

• Screen readers read fields even though they're empty. This makes it more difficult to navigate and understand the content of the email.
• Insufficient contrasts between icons and background in footer.
• Focus marks in the Outlook client are not generated correctly, resulting in unclear focus marks.
• Focus marking is not the correct color and cannot be corrected due to technical limitations.

Internal Reference: UC-5414

Campaign, Newsletter and Traffic Info emails

We are working to address the following shortcomings in 2025.

• Cannot set the HTML title of the web page. Without this, users have no idea about the general content of the page.
• Cannot set the HTML language of the web page. This can create problems for users who apply multiple languages, which can result in not all users being able to access the information and services.
• Focus marking is not the correct color and cannot be corrected due to technical limitations.
• Screen readers read fields even though they're empty. This makes it more difficult to navigate and understand the content of the email.

Internal Reference: UC-5415

Senior ticket emails

We are working to address the following shortcomings in 2025.

• Cannot set the HTML title of the web page. Without this, users have no idea about the general content of the page.
• Cannot set the HTML language of the web page. This can create problems for users who apply multiple languages, which can result in not all users being able to access the information and services.
• Focus marking is not the correct color and cannot be corrected due to technical limitations.
• There is no function for text zoom, which makes it difficult to read the text in the correct order on the screen.

Internal Reference: UC-6554

Value codes emails

We are working to address the following shortcomings in 2025.

• Cannot set the HTML title of the web page. Without this, users have no idea about the general content of the page.
• Cannot set the HTML language of the web page. This can create problems for users who apply multiple languages, which can result in not all users being able to access the information and services.
• Focus marking is not the correct color and cannot be corrected due to technical limitations.
• There is no function for text zoom, which makes it difficult to read the text in the correct order on the screen.
• Screen readers read out a period together with the asterisk. This makes it more difficult to understand the content of the email.

Internal Reference: UC-5815

My Account - purchase history for Västtrafik To Go

The calendar does not get bigger when zoomed in for Firefox users. To fix this shortcoming, you as a user need to change settings in your operating system.

Internal reference: MS-1158

Slide show

Parts of the website include slideshows, an interactive feature where users can switch between a series of images. We are working to address the shortage in 2025. These accessibility shortcomings occur when the user uses the image carousel:

• The focus mark for scrolling between images is not optimally visible, depending on the colors of the image. 

Internal Reference: NV-5085

Customer Service Form Questions & Comments

When you have filled out one of these forms incorrectly, and then receive an error message, that error message does not get focus. This means that you do not understand that you have not filled in the information correctly when using screen readers, and have difficulty submitting your opinion. We are working to address the shortage in 2025.

Internal reference: NV-5421

Customer Service Form Questions & Comments and Complaints have an incorrect heading structure

On these pages, the heading structure is not correct, e.g. an H3 may be missing. For people who use screen readers, this makes it difficult to understand how the site is structured and makes these pages difficult to navigate. We are working to address the shortage in 2025.

Internal Reference: NV-5350

The page About Västtrafik has an incorrect heading structure

On this page, the heading structure is not correct, an H3 is missing. For people who use screen readers, this makes it difficult to understand how the site is structured and makes these pages difficult to navigate. We are working to address the shortage in 2025.

Internal reference: NV-5142

No status message that you have filled in an incorrect stop, address or location on the stop map when you have misspelled

On the stop and zone map, if you fill in something misspelled under Enter stop, address or location and do not select any of the options in the list, you can move on without being informed that you have not filled in anything. If you use a screen reader, the consequence is that there is nothing for it to read up on this. We are working to address the shortage in 2025.

Internal Reference: NV-5021

Inaccessible information for screen readers when logging in with BankID to My Account

If you choose to log in with BankID, there is information about how long you have to log in with BankID that is not read out by screen readers. For people who use screen readers, this makes it difficult to understand during the login process. We are working to address the shortage in 2025.

Internal reference: MS-1292

Italics when accepting an offer in My Account not machine-readable

Once you have received an offer, the information about how long you have to accept is italics. The fact that the text is italic is information that is not machine-readable, so a person who uses a screen reader does not receive this information, but it is read out as normal text. We are working to address the shortage in 2025.

Internal Reference: MS-1180

When you block a Västtrafik card in My Account, there is no automatic transfer of the card to blocked cards

When you block a Västtrafik card in My Account, the card remains under active cards, it is not automatically moved to blocked cards. The card says that it is blocked and the next time you go to the page, the card is in the right place. The fact that it remains under active cards can make it difficult for people who use screen readers to be sure that the card was blocked.

Internal reference: MS-997

Heading not marked as a heading semantically

In some components, such as parts of the home page, the title in the block of text is perceived as a possible heading for vision, but it is not semantically handled as a heading, so a screen reader cannot convey that information. This can be perceived as unclear. We are working to address the shortage in 2025.

Internal Reference: NV-5666

Screen reader reads all markers on the stop map when you click on one of them

When you are on the stop map and click on one of the markers, all markers are read aloud. This makes it incomprehensible. We are working to address the shortage in 2025.

Internal reference: NV-5648

Illogical order of the elements in the map when searching for travel

When the screen reader reads out the elements that are in the map during travel searches, they are read aloud in an illogical order. This makes it incomprehensible. We are working to address the shortage in 2025.

Internal Reference: NV-5487

Addresses with local service (Närtrafik) are only available on a map

Currently, information about whether local service (Närtrafik) is available is only available through a map tool. There is no accessible way to obtain this information, except by calling us. We are working to address this issue during 2025.

Internal reference: NV-6727

Information about the next departure cannot be accessed or used when using a small screen

On the start page, in mobile view, users can use the “Next departure” feature to see the next departure from the nearest stop. In this feature, the interface does not work correctly on certain small devices. When searching for a stop, no search suggestions or results are displayed. It is also not possible to scroll to access the information. This means that people who need to enlarge the content cannot access the traffic information or perform searches.

Internal reference: NV-7794

Keyboard navigation does not follow a logical order

On the pages Customer Service and Questions and Feedback, when tabbing forward from the field “Question”, there is an invisible tab step that moves focus to an element that is either not visible or has no function. For people who use a screen reader, this makes the page difficult to understand and use, since focus does not always move to visible and meaningful elements.

Internal reference: NV-7795

Focus does not remain within the modal until it is closed

In the cookie modal on the homepage, it is possible to move focus to elements behind the modal. This means users can navigate to background content even though the modal is covering the page. For people who use a screen reader, this can be confusing, as it becomes unclear which content is currently active.

Internal reference: NV-7804

Currently no identified shortcomings.

Login page private customer

We are working to remedy the following shortcomings in 2025.

• The focus mark has too low a contrast on the button with the text "log in"
• Error message is indicated by color only.
• The e-mail field has an incorrect machine-readable purpose.

Handling of e-mails logged in mode

We are working to remedy the following shortcomings in 2025.

• Insufficient contrasts
• Lack of alt texts
• Incomplete contrasts on focus markings

Icons for traffic disturbances

There is no explanation on the page Traffic information for the different icons used for traffic disturbances.

Internal reference: NV-7441

Inconsistent concepts of traffic changes/traffic impact

When we inform about things that can affect traffic, we are inconsistent in what terms we use, we talk about both traffic changes and traffic impact, and also traffic information. This can be perceived as unclear. We are working to address the shortage in 2025.

Internal reference: NV-5384

No status message that you have filled in an incorrect stop, address or location on the stop map when you have misspelled

On the stop and zone map, if you fill in something misspelled under Enter stop, address or location and do not select any of the options from the list, you can proceed without being informed that you have not filled in anything. We are working to address the shortage in 2025.

Internal Reference: NV-5021

Unclear which button to choose when choosing to Cancel new account creation

On My Account, when you log in with BankID and do not have an account, and then choose to cancel creating a new account, two buttons will appear that look very similar in appearance. Both are primary, the only thing that differs is the button text itself. It would have been easier if only one of the buttons stood out, this can be perceived as unclear which button to choose.

Internal Reference: MS-1293

Unclear that you can scroll horizontally in the purchase history on My Account when using a small screen

Under My tickets and Purchase history for To Go, you can get your purchase history of tickets you have purchased via To Go. It's unclear on some small devices, such as the iPhone 13, that you can scroll the information horizontally. This means that the information may be perceived as less useful.

We are working to address the shortage in 2025.

Internal reference: MS-1215

Arrow disappears when you are on subpages of My Tasks

On My Account, when you are on subpages to My Tasks on desktop, the arrow disappears in the menu that shows where you are. This can be perceived as unclear. 

We are working to address the shortage in 2025.

Internal Reference: MS-949

Currently no identified shortcomings.

Currently no identified shortcomings.