How accessible is the site
We are aware that there are shortcomings in accessibility on our website. We describe the shortcomings that exist further down the page.
Contact us if you can't use parts of the website
If you need material from vasttrafik.se that is not available to you, you can contact us and we will do our best to meet your needs.
Report deficiencies
We constantly strive to improve website availability and would like to receive information if you notice any deficiencies so that we can fix them.
Supervision
If you are not satisfied with how we handle your views, please contact DIGG - the Digital Administration Authority. They are responsible for supervision of the Digital Public Service Accessibility Act.
DIGG - Digital Administration Authority
Information about website availability
Here we describe the accessibility deficiencies that exist on vasttrafik.se.
The website's shortcomings based on situation
Timetables in pdf are not accessible
Timetables in pdf are produced as a basis for printing and are therefore not adapted for accessibility and therefore do not comply with the legal requirement for digital accessibility. We invoke unreasonably burdensome adaptations and refer our passengers to Customer Service or the Västtrafik To Go app.
Pressroom
In the press room, which is based on a service from ViaTT, there are no alt texts on images under the tab "press material".
ViaTT does not plan to remedy the shortage.
My Account - E-mail Management Login Mode
We are working to address the following shortcomings in 2024.
- Screen readers read fields even though they're empty. This makes it more difficult to navigate the site.
- The H1 heading is not set correctly, which makes it more difficult to navigate and understand the content when using screen readers.
Internal Reference: UC-5442
My Account – Reply page, email management, logged in mode
We are working to address the following shortcomings in 2024.
- Focus marking is not the correct color and cannot be corrected due to technical limitations.
Internal Reference: UC-5441
Travel habits survey for trial travels
We are working to address the following shortcomings in 2024.
- Screen readers read fields even though they're empty. This makes it more difficult to navigate the site.
- It is not possible to put an H1 heading on the questions in the survey. The headings don't follow a hierarchical order, which makes it more difficult to navigate and understand the content when using screen readers.
Internal Reference: UC-5416
Transactional email
We are working to address the following shortcomings in 2024.
- Screen readers read fields even though they're empty. This makes it more difficult to navigate and understand the content of the email.
- Insufficient contrasts between icons and background in footer.
- Focus marks in the Outlook client are not generated correctly, resulting in unclear focus marks.
- Focus marking is not the correct color and cannot be corrected due to technical limitations.
Internal Reference: UC-5414
Campaign, Newsletter and Traffic Info emails
We are working to address the following shortcomings in 2024.
- Cannot set the HTML title of the web page. Without this, users have no idea about the general content of the page.
- Cannot set the HTML language of the web page. This can create problems for users who apply multiple languages, which can result in not all users being able to access the information and services.
- Focus marking is not the correct color and cannot be corrected due to technical limitations.
- Screen readers read fields even though they're empty. This makes it more difficult to navigate and understand the content of the email.
Internal Reference: UC-5415
Slide show
Parts of the website include slideshows, an interactive feature where users can switch between a series of images. We are working to address the shortage in 2024. These accessibility shortcomings occur when the user uses the image carousel:
- The focus mark for scrolling between images is not optimally visible, depending on the colors of the image.
Internal Reference: NV-5085
Customer Service Form Questions & Comments does not focus on error messages
When you have filled out one of these forms incorrectly, and then receive an error message, the error message does not get focus. This means that you do not understand that you have not filled in the information correctly when using screen readers, and have difficulty submitting your opinion. We are working to address the shortage in 2024.
Internal reference: NV-5421
Customer Service Form Questions & Comments and Complaints have an incorrect header structure
On these pages, the heading structure is not correct, for example an h3a may be missing. For people who use screen readers, this makes it difficult to understand how the site is structured and makes these pages difficult to navigate. We are working to address the shortage in 2024.
Internal Reference: NV-5350
The page About Västtrafik has an incorrect heading structure
On this page, the heading structure is not correct, an h3a is missing. For people who use screen readers, this makes it difficult to understand how the site is structured and makes these pages difficult to navigate. We are working to address the shortage in 2024.
Internal reference: NV-5142
No status message that you have filled in an incorrect stop, address or location on the stop map when you have misspelled
On the stop and zone map, if you fill in something misspelled under Enter stop, address or location and do not select any of the options in the list, you can move on without being informed that you have not filled in anything. If you use a screen reader, the consequence is that there is nothing for it to read up on this. We are working to address the shortage in 2024.
Internal Reference: NV-5021
Inaccessible information for screen readers when logging in with BankID to My Account
If you choose to log in with BankID, there is information about how long you have to log in with BankID that is not read out by screen readers. For people who use screen readers, this makes it difficult to understand during the login process. We are working to address the shortage in 2024.
Internal reference: MS-1292
Italics when accepting an offer in My Account not machine-readable
Once you have received an offer, the information about how long you have to accept is italics. The fact that the text is italic is information that is not machine-readable, so a person who uses a screen reader does not receive this information, but it is read out as normal text. We are working to address the shortage in 2024.
Internal Reference: MS-1180
When you block a Västtrafik card in My Account, there is no automatic transfer of the card to blocked cards
When you block a Västtrafik card in My Account, the card remains under active cards, it is not automatically moved to blocked cards. The card says that it is blocked and the next time you go to the page, the card is in the right place. The fact that it remains under active cards can make it difficult for people who use screen readers to be sure that the card was blocked.
Internal reference: MS-997
Incorrect screen reader button name for questions we ask customers
When we ask customers what they think, the name of the button is "Send" to answer our questions, however, if you use a screen reader, there may be times when the screen reader instead reads out an unfirsttext instead of "Send". This can be perceived as unclear. We are working to address the shortage in 2024.
Internal Reference: NV-5886
Heading not marked as a heading semantically
In some components, such as parts of the home page, the title in the block of text is perceived as a possible heading for vision, but it is not semantically handled as a heading, so a screen reader cannot convey that information. This can be perceived as unclear. We are working to address the shortage in 2024.
Internal Reference: NV-5666
Screen reader reads all markers on the stop map when you click on one of them
When you are on the stop map and click on one of the markers, all markers are read aloud. This makes it incomprehensible. We are working to address the shortage in 2024.
Internal reference: NV-5648
Illogical order of the elements in the map when searching for travel
When the screen reader reads out the elements that are in the map during travel searches, they are read aloud in an illogical order. We are working to address the shortage in 2024.
Internal Reference: NV-5487
Insufficient reading with screen reader for step indicator
The step indicator in the "Pendulum Calculator" function is not explained clearly enough when using a screen reader. We plan to fix the shortage in autumn 2024.
Internal reference: NV-6022
Timetables in pdf are not accessible
Timetables in pdf are produced as a basis for printing and are therefore not adapted for accessibility and therefore do not comply with the legal requirement for digital accessibility. We invoke unreasonably burdensome adaptations and refer our passengers to Customer Service or the Västtrafik To Go app.
Pressroom
In the press room, which is based on a service from ViaTT, there are no alt texts on images under the tab "press material".
ViaTT does not plan to remedy the shortage.
Receipt for tap payment
At 200% zoom-in, not all help and validation text is fully visible when you pick up the receipt for blip.
The supplier does not plan to rectify the defect.
My Account - E-mail Management Login Mode
We are working to address the following shortcomings in 2024.
- Screen readers read fields even though they're empty. This makes it more difficult to navigate the site.
- The H1 heading is not set correctly, which makes it more difficult to navigate and understand the content when using screen readers.
Internal Reference: UC-5442
My Account – Reply page, email management, logged in mode
We are working to address the following shortcomings in 2024.
- Focus marking is not the correct color and cannot be corrected due to technical limitations.
Internal Reference: UC-5441
Travel habits survey for trial travels
We are working to address the following shortcomings in 2024.
- Screen readers read fields even though they're empty. This makes it more difficult to navigate the site.
- It is not possible to put an H1 heading on the questions in the survey. The headings don't follow a hierarchical order, which makes it more difficult to navigate and understand the content when using screen readers.
Internal Reference: UC-5416
Transactional email
We are working to address the following shortcomings in 2024.
- Screen readers read fields even though they're empty. This makes it more difficult to navigate and understand the content of the email.
- Insufficient contrasts between icons and background in footer.
- Focus marks in the Outlook client are not generated correctly, resulting in unclear focus marks.
- Focus marking is not the correct color and cannot be corrected due to technical limitations.
Internal Reference: UC-5414
Campaign, Newsletter and Traffic Info emails
We are working to address the following shortcomings in 2024.
- Cannot set the HTML title of the web page. Without this, users have no idea about the general content of the page.
- Cannot set the HTML language of the web page. This can create problems for users who apply multiple languages, which can result in not all users being able to access the information and services.
- Focus marking is not the correct color and cannot be corrected due to technical limitations.
- Screen readers read fields even though they're empty. This makes it more difficult to navigate and understand the content of the email.
Internal Reference: UC-5415
My Account - purchase history for Västtrafik To Go
The calendar does not get bigger when zoomed in for Firefox users. To fix this shortcoming, you as a user need to change settings in your operating system.
Internal reference: MS-1158
Slide show
Parts of the website include slideshows, an interactive feature where users can switch between a series of images. We are working to address the shortage in 2024. These accessibility shortcomings occur when the user uses the image carousel:
- The focus mark for scrolling between images is not optimally visible, depending on the colors of the image.
Internal Reference: NV-5085
Customer Service Form Questions & Comments
When you have filled out one of these forms incorrectly, and then receive an error message, that error message does not get focus. This means that you do not understand that you have not filled in the information correctly when using screen readers, and have difficulty submitting your opinion. We are working to address the shortage in 2024.
Internal reference: NV-5421
Customer Service Form Questions & Comments and Complaints have an incorrect heading structure
On these pages, the heading structure is not correct, e.g. an H3 may be missing. For people who use screen readers, this makes it difficult to understand how the site is structured and makes these pages difficult to navigate. We are working to address the shortage in 2024.
Internal Reference: NV-5350
The page About Västtrafik has an incorrect heading structure
On this page, the heading structure is not correct, an H3 is missing. For people who use screen readers, this makes it difficult to understand how the site is structured and makes these pages difficult to navigate. We are working to address the shortage in 2024.
Internal reference: NV-5142
No status message that you have filled in an incorrect stop, address or location on the stop map when you have misspelled
On the stop and zone map, if you fill in something misspelled under Enter stop, address or location and do not select any of the options in the list, you can move on without being informed that you have not filled in anything. If you use a screen reader, the consequence is that there is nothing for it to read up on this. We are working to address the shortage in 2024.
Internal Reference: NV-5021
Inaccessible information for screen readers when logging in with BankID to My Account
If you choose to log in with BankID, there is information about how long you have to log in with BankID that is not read out by screen readers. For people who use screen readers, this makes it difficult to understand during the login process. We are working to address the shortage in 2024.
Internal reference: MS-1292
Italics when accepting an offer in My Account not machine-readable
Once you have received an offer, the information about how long you have to accept is italics. The fact that the text is italic is information that is not machine-readable, so a person who uses a screen reader does not receive this information, but it is read out as normal text. We are working to address the shortage in 2024.
Internal Reference: MS-1180
When you block a Västtrafik card in My Account, there is no automatic transfer of the card to blocked cards
When you block a Västtrafik card in My Account, the card remains under active cards, it is not automatically moved to blocked cards. The card says that it is blocked and the next time you go to the page, the card is in the right place. The fact that it remains under active cards can make it difficult for people who use screen readers to be sure that the card was blocked.
Internal reference: MS-997
Incorrect screen reader button name for questions we ask customers
When we ask customers what they think, the name of the button is "Send" to answer our questions, however, if you use a screen reader, there may be times when the screen reader instead reads out an unfirsttext instead of "Send". This can be perceived as unclear. We are working to address the shortage in 2024.
Internal Reference: NV-5886
Heading not marked as a heading semantically
In some components, such as parts of the home page, the title in the block of text is perceived as a possible heading for vision, but it is not semantically handled as a heading, so a screen reader cannot convey that information. This can be perceived as unclear. We are working to address the shortage in 2024.
Internal Reference: NV-5666
Screen reader reads all markers on the stop map when you click on one of them
When you are on the stop map and click on one of the markers, all markers are read aloud. This makes it incomprehensible. We are working to address the shortage in 2024.
Internal reference: NV-5648
Illogical order of the elements in the map when searching for travel
When the screen reader reads out the elements that are in the map during travel searches, they are read aloud in an illogical order. This makes it incomprehensible. We are working to address the shortage in 2024.
Internal Reference: NV-5487
Insufficient reading with screen reader for step indicator
The step indicator in the "Pendulum Calculator" function is not explained clearly enough when using a screen reader. We plan to fix the shortage in autumn 2024.
Internal reference: NV-6022
Currently no identified shortcomings that affect users with hearing loss or without hearing.
Youtube video player accessibility gaps
Youtube's video player is used for some older videos on vasttrafik.se. The video player lacks accessibility in the points below. However, the videos are not covered by the law as they were published before the law came into force.
- There is insufficient contrast on the "copy link" button.
- Content that pops up at or focuses on the Västtrafik log type in the video player cannot be hidden without moving the pointer/focus.
- When the user hovers over the video player with the mouse pointer, settings for managing the video player are displayed. The settings are automatically hidden after a few seconds.
- The user cannot hide the content without moving the mouse pointer.
Login page private customer
We are working to remedy the following shortcomings in the spring of 2024.
- The focus mark has too low a contrast on the button with the text "log in"
- Error message is indicated by color only.
- The e-mail field has an incorrect machine-readable purpose.
Handling of e-mails logged in mode
We are working to remedy the shortcomings below during 2024.
- Insufficient contrasts
- Lack of alt texts
- Incomplete contrasts on focus markings
Inconsistent concepts of traffic changes/traffic impact
When we inform about things that can affect traffic, we are inconsistent in what terms we use, we talk about both traffic changes and traffic impact, and also traffic information. This can be perceived as unclear. We are working to address the shortage in 2024.
Internal reference: NV-5384
Unclear name of buttons for questions we ask customers
When we ask customers what they think, the name of the button is "Submit" to answer our questions. Since this button is sometimes connected to other buttons, the button's effect can be unclear. Even when the button is on its own, it can be perceived as unclear. We are working to address the shortage in 2024.
Internal reference: NV-5276
Support for applying without å, ä and ö is missing in most places
Under pages such as Day tickets, Period tickets, Lost property, Traffic information and Timetables, there is no support for searching without river, ä, island. For example, you cannot spell Gothenburg with o, i.e. Gothenburg. When you search without å, ä, ö you get no answer, which you can expect and makes it difficult to use these pages as we have support for this elsewhere. We are working to address the shortage in 2024.
Internal reference: NV-5104
No status message that you have filled in an incorrect stop, address or location on the stop map when you have misspelled
On the stop and zone map, if you fill in something misspelled under Enter stop, address or location and do not select any of the options from the list, you can proceed without being informed that you have not filled in anything. We are working to address the shortage in 2024.
Internal Reference: NV-5021
Unclear which button to choose when choosing to Cancel new account creation
On My Account, when you log in with BankID and do not have an account, and then choose to cancel creating a new account, two buttons will appear that look very similar in appearance. Both are primary, the only thing that differs is the button text itself. It would have been easier if only one of the buttons stood out, this can be perceived as unclear which button to choose.
Internal Reference: MS-1293
Unclear that you can scroll horizontally in the purchase history on My Account when using a small screen
Under My tickets and Purchase history for To Go, you can get your purchase history of tickets you have purchased via To Go. It's unclear on some small devices, such as the iPhone 13, that you can scroll the information horizontally. This means that the information may be perceived as less useful.
We are working to address the shortage in 2024.
Internal reference: MS-1215
Unclear Page Title on the 404 Page
When you go or are directed to a page that no longer exists, you will be taken to a 404 page. This means that the page no longer exists. The page title on this page is 404 which can be perceived as unclear. We are working to address the shortage in 2024.
Internal reference: NV-5447
Inconsistent terms for season tickets/season tickets
When you search for a season ticket, you will also get a result of a season ticket in the search results. This is because we know that both terms are used. However, this can be perceived as confusing. We are working on clarifying this in 2024.
Internal Reference: NV-3940
Arrow disappears when you are on subpages of My Tasks
On My Account, when you are on subpages to My Tasks on desktop, the arrow disappears in the menu that shows where you are. This can be perceived as unclear.
We are working to address the shortage in 2024.
Internal Reference: MS-949
Youtube video player accessibility gaps
Youtube's video player is used for some older vedeos on vasttrafik.se. The video player lacks accessibility in the points below. However, the videos are not covered by the law as they were published before the law came into force.
- Content that appears at hover or focus on the Västtrafik log type in the video player cannot be hidden without moving the pointer/focus.
- When the user hovers over the video player with the mouse pointer, settings for managing the video player are displayed. The settings are automatically hidden after a few seconds.
- The user cannot hide the content without moving the mouse pointer.
Zones and stops - map
If a stop is outside the zoomed-in position on the map, the focus mark will not be visible. We are working to remedy the shortcoming in 2024.
Pages for managing email communication
We are working to remedy the shortage below during 2024.
HTML is not validated, which may result in not all users being able to access the information and services, regardless of the tools they use.
Travel survey for transport trials
We are working to remedy the shortcomings below.
- HTML isn't validated, which could result in not all users being able to access the information and services, no matter what aid device they use.
Youtube video player accessibility gaps
Youtube's video player is used for some older vedeos on vasttrafik.se. The video player lacks accessibility in the points below. However, the videos are not covered by the law as they were published before the law came into force.
- Content that appears at hover or focus on the Västtrafik log type in the video player cannot be hidden without moving the pointer/focus.
- When the user hovers over the video player with the mouse pointer, settings for managing the video player are displayed. The settings are automatically hidden after a few seconds.
- The user cannot hide the content without moving the mouse pointer.
Zones and stops - map
If a stop is outside the zoomed-in position on the map, the focus mark will not be visible. We are working to remedy the shortcoming in 2024.
Pages for managing email communication
We are working to remedy the shortage below during 2024.
HTML is not validated, which may result in not all users being able to access the information and services, regardless of the tools they use.
Travel survey for transport trials
We are working to remedy the shortcomings below.
- HTML isn't validated, which could result in not all users being able to access the information and services, no matter what aid device they use.
Unreasonably onerous adaptation
Timetables
We invoke unreasonably onerous adaptation under Section 12 of the Digital Public Service Accessibility Act for timetables in pdf. The files are designed as a basis for printed tables and the system that generates them is not built to take into account the requirements of accessibility customizations. We invoke unreasonably onerous adaptation as adaptation would be a very costly investment and involve work for which we do not have the capacity at present.
Receipt for tap payments
We invoke unreasonably onerous adaptation under Section 12 of the Digital Public Service Accessibility Act for receipt for tap payments. The component we use is a standard component in the supplier's range that Västtrafik and many other use. To fix the problem, the entire component needs to be rebuilt, as there is only one sentence that is not visible when you zoom in the text to 200%. However, the sentence can be heard using screen readers. We invoke unreasonably onerous adaptation to rebuild the component.
How we've tested the site
An independent review of vasttrafik.se has been conducted by Funka (2020) and DIGG - Digital Administration Authority (2021).
Västtrafik AB continuously reviews the website and corrects shortcomings in accessibility.
Availability report last updated: March 21, 2024.