Accessibility report for vasttrafik.se - Västtrafik AB

Timetables in pdf are not accessible 

Timetables in pdf are produced as a basis for printing and are therefore not adapted for accessibility and therefore do not comply with the legal requirement for digital accessibility. We invoke unreasonably burdensome adaptations and refer our passengers to Customer Service or the Västtrafik To Go app.

Pressroom

In the press room, which is based on a service from ViaTT, there are no alt texts on images under the tab "press material".

ViaTT does not plan to remedy the shortage.

Receipt for tap payment

At 200% zoom-in, not all help and validation text is fully visible when you pick up the receipt for blip.

The supplier does not plan to rectify the defect.

My Account - E-mail Management Login Mode

We are working to address the following shortcomings in 2024.

• Screen readers read fields even though they're empty. This makes it more difficult to navigate the site.
• The H1 heading is not set correctly, which makes it more difficult to navigate and understand the content when using screen readers.

Internal Reference: UC-5442

My Account – Reply page, email management, logged in mode

We are working to address the following shortcomings in 2024.

• Focus marking is not the correct color and cannot be corrected due to technical limitations.

Internal Reference: UC-5441

Travel habits survey for trial travels

We are working to address the following shortcomings in 2024.

• Screen readers read fields even though they're empty. This makes it more difficult to navigate the site.
• It is not possible to put an H1 heading on the questions in the survey. The headings don't follow a hierarchical order, which makes it more difficult to navigate and understand the content when using screen readers.

Internal Reference: UC-5416

Transactional email

We are working to address the following shortcomings in 2024.

• Screen readers read fields even though they're empty. This makes it more difficult to navigate and understand the content of the email.
• Insufficient contrasts between icons and background in footer.
• Focus marks in the Outlook client are not generated correctly, resulting in unclear focus marks.
• Focus marking is not the correct color and cannot be corrected due to technical limitations.

Internal Reference: UC-5414

Campaign, Newsletter and Traffic Info emails

We are working to address the following shortcomings in 2024.

• Cannot set the HTML title of the web page. Without this, users have no idea about the general content of the page.
• Cannot set the HTML language of the web page. This can create problems for users who apply multiple languages, which can result in not all users being able to access the information and services.
• Focus marking is not the correct color and cannot be corrected due to technical limitations.
• Screen readers read fields even though they're empty. This makes it more difficult to navigate and understand the content of the email.

Internal Reference: UC-5415

My Account - purchase history for Västtrafik To Go

The calendar does not get bigger when zoomed in for Firefox users. To fix this shortcoming, you as a user need to change settings in your operating system.

Internal reference: MS-1158

Slide show

Parts of the website include slideshows, an interactive feature where users can switch between a series of images. We are working to address the shortage in 2024. These accessibility shortcomings occur when the user uses the image carousel:

• The focus mark for scrolling between images is not optimally visible, depending on the colors of the image. 

Internal Reference: NV-5085

Customer Service Form Questions & Comments

When you have filled out one of these forms incorrectly, and then receive an error message, that error message does not get focus. This means that you do not understand that you have not filled in the information correctly when using screen readers, and have difficulty submitting your opinion. We are working to address the shortage in 2024.

Internal reference: NV-5421

Customer Service Form Questions & Comments and Complaints have an incorrect heading structure

On these pages, the heading structure is not correct, e.g. an H3 may be missing. For people who use screen readers, this makes it difficult to understand how the site is structured and makes these pages difficult to navigate. We are working to address the shortage in 2024.

Internal Reference: NV-5350

The page About Västtrafik has an incorrect heading structure

On this page, the heading structure is not correct, an H3 is missing. For people who use screen readers, this makes it difficult to understand how the site is structured and makes these pages difficult to navigate. We are working to address the shortage in 2024.

Internal reference: NV-5142

No status message that you have filled in an incorrect stop, address or location on the stop map when you have misspelled

On the stop and zone map, if you fill in something misspelled under Enter stop, address or location and do not select any of the options in the list, you can move on without being informed that you have not filled in anything. If you use a screen reader, the consequence is that there is nothing for it to read up on this. We are working to address the shortage in 2024.

Internal Reference: NV-5021

Inaccessible information for screen readers when logging in with BankID to My Account

If you choose to log in with BankID, there is information about how long you have to log in with BankID that is not read out by screen readers. For people who use screen readers, this makes it difficult to understand during the login process. We are working to address the shortage in 2024.

Internal reference: MS-1292

Italics when accepting an offer in My Account not machine-readable

Once you have received an offer, the information about how long you have to accept is italics. The fact that the text is italic is information that is not machine-readable, so a person who uses a screen reader does not receive this information, but it is read out as normal text. We are working to address the shortage in 2024.

Internal Reference: MS-1180

When you block a Västtrafik card in My Account, there is no automatic transfer of the card to blocked cards

When you block a Västtrafik card in My Account, the card remains under active cards, it is not automatically moved to blocked cards. The card says that it is blocked and the next time you go to the page, the card is in the right place. The fact that it remains under active cards can make it difficult for people who use screen readers to be sure that the card was blocked.

Internal reference: MS-997

Incorrect screen reader button name for questions we ask customers

When we ask customers what they think, the name of the button is "Send" to answer our questions, however, if you use a screen reader, there may be times when the screen reader instead reads out an unfirsttext instead of "Send". This can be perceived as unclear. We are working to address the shortage in 2024.

Internal Reference: NV-5886

Heading not marked as a heading semantically

In some components, such as parts of the home page, the title in the block of text is perceived as a possible heading for vision, but it is not semantically handled as a heading, so a screen reader cannot convey that information. This can be perceived as unclear. We are working to address the shortage in 2024.

Internal Reference: NV-5666

Screen reader reads all markers on the stop map when you click on one of them

When you are on the stop map and click on one of the markers, all markers are read aloud. This makes it incomprehensible. We are working to address the shortage in 2024.

Internal reference: NV-5648

Illogical order of the elements in the map when searching for travel

When the screen reader reads out the elements that are in the map during travel searches, they are read aloud in an illogical order. This makes it incomprehensible. We are working to address the shortage in 2024.

Internal Reference: NV-5487

Incorrect semantic information for feedback forms

When we ask customers to give feedback on what they think about a feature or page, the information is not semantically grouped correctly. This can make it difficult for screen readers to interpret the information correctly.

We are working to address the shortage in 2024.

Internal Reference: NV-5875

Insufficient reading with screen reader for step indicator

The step indicator in the "Pendulum Calculator" function is not explained clearly enough when using a screen reader. We plan to fix the shortage in autumn 2024.

Internal reference: NV-6022

Currently no identified shortcomings that affect users with hearing loss or without hearing.

Youtube video player accessibility gaps

Youtube's video player is used for some older videos on vasttrafik.se. The video player lacks accessibility in the points below. However, the videos are not covered by the law as they were published before the law came into force.

• There is insufficient contrast on the "copy link" button.
• Content that pops up at or focuses on the Västtrafik log type in the video player cannot be hidden without moving the pointer/focus.
• When the user hovers over the video player with the mouse pointer, settings for managing the video player are displayed. The settings are automatically hidden after a few seconds.
• The user cannot hide the content without moving the mouse pointer.

Login page private customer

We are working to remedy the following shortcomings in the spring of 2024.

• The focus mark has too low a contrast on the button with the text "log in"
• Error message is indicated by color only.
• The e-mail field has an incorrect machine-readable purpose.

Handling of e-mails logged in mode

We are working to remedy the shortcomings below during 2024.

• Insufficient contrasts
• Lack of alt texts
• Incomplete contrasts on focus markings

Inconsistent concepts of traffic changes/traffic impact

When we inform about things that can affect traffic, we are inconsistent in what terms we use, we talk about both traffic changes and traffic impact, and also traffic information. This can be perceived as unclear. We are working to address the shortage in 2024.

Internal reference: NV-5384

Unclear name of buttons for questions we ask customers

When we ask customers what they think, the name of the button is "Submit" to answer our questions. Since this button is sometimes connected to other buttons, the button's effect can be unclear. Even when the button is on its own, it can be perceived as unclear. We are working to address the shortage in 2024.

Internal reference: NV-5276

Support for applying without å, ä and ö is missing in most places

Under pages such as Day tickets, Period tickets, Lost property, Traffic information and Timetables, there is no support for searching without river, ä, island. For example, you cannot spell Gothenburg with o, i.e. Gothenburg. When you search without å, ä, ö you get no answer, which you can expect and makes it difficult to use these pages as we have support for this elsewhere. We are working to address the shortage in 2024.

Internal reference: NV-5104

No status message that you have filled in an incorrect stop, address or location on the stop map when you have misspelled

On the stop and zone map, if you fill in something misspelled under Enter stop, address or location and do not select any of the options from the list, you can proceed without being informed that you have not filled in anything. We are working to address the shortage in 2024.

Internal Reference: NV-5021

Unclear which button to choose when choosing to Cancel new account creation

On My Account, when you log in with BankID and do not have an account, and then choose to cancel creating a new account, two buttons will appear that look very similar in appearance. Both are primary, the only thing that differs is the button text itself. It would have been easier if only one of the buttons stood out, this can be perceived as unclear which button to choose.

Internal Reference: MS-1293

Unclear that you can scroll horizontally in the purchase history on My Account when using a small screen

Under My tickets and Purchase history for To Go, you can get your purchase history of tickets you have purchased via To Go. It's unclear on some small devices, such as the iPhone 13, that you can scroll the information horizontally. This means that the information may be perceived as less useful.

We are working to address the shortage in 2024.

Internal reference: MS-1215

Unclear Page Title on the 404 Page

When you go or are directed to a page that no longer exists, you will be taken to a 404 page. This means that the page no longer exists. The page title on this page is 404 which can be perceived as unclear. We are working to address the shortage in 2024.

Internal reference: NV-5447

Inconsistent terms for season tickets/season tickets

When you search for a season ticket, you will also get a result of a season ticket in the search results. This is because we know that both terms are used. However, this can be perceived as confusing. We are working on clarifying this in 2024.

Internal Reference: NV-3940

Arrow disappears when you are on subpages of My Tasks

On My Account, when you are on subpages to My Tasks on desktop, the arrow disappears in the menu that shows where you are. This can be perceived as unclear. 

We are working to address the shortage in 2024.

Internal Reference: MS-949

Youtube video player accessibility gaps

Youtube's video player is used for some older vedeos on vasttrafik.se. The video player lacks accessibility in the points below. However, the videos are not covered by the law as they were published before the law came into force.

• Content that appears at hover or focus on the Västtrafik log type in the video player cannot be hidden without moving the pointer/focus.
• When the user hovers over the video player with the mouse pointer, settings for managing the video player are displayed. The settings are automatically hidden after a few seconds.
• The user cannot hide the content without moving the mouse pointer.

Zones and stops - map

If a stop is outside the zoomed-in position on the map, the focus mark will not be visible. We are working to remedy the shortcoming in 2024.

Pages for managing email communication

We are working to remedy the shortage below during 2024.
HTML is not validated, which may result in not all users being able to access the information and services, regardless of the tools they use.

Travel survey for transport trials

We are working to remedy the shortcomings below.

• HTML isn't validated, which could result in not all users being able to access the information and services, no matter what aid device they use.