Buy a ticket as a business

As a business, you can buy tickets directly in the Västtrafik To Go app. Easy and sustainable for you and the environment! Here is how it works.

Step-by-step instructions

Download the Västtrafik To Go app.
Log in to your personal account. If you don’t have an account, you will need to create one. Create a new account.
Choose a ticket that your employer offers you to purchase via company invoice. Select the payment method Company Invoice.
Click Buy and activate to activate your ticket. Single and day tickets are activated immediately when you click the button.

Use personal email and phone

We recommend you to use your personal email address and mobile phone when creating your personal account. It is not possible to be logged in on multiple devices at the same time. You can transfer tickets to a new phone two times within a 30-day period.

Frequently Asked Questions

If you have questions about payment or if there’s an issue with the ticket, please contact the designated person at your workplace.

If you have questions regarding, for example, the ticket’s validity or anything related to your travels, please contact our customer service.

Västtrafik Customer service.

You can buy the tickets that your employer offers you to purchase via company invoice. Contact your employer if you would like to have the option to purchase other tickets.

Contact your employer if you have purchased the wrong ticket.

Make sure you are logged into your account in the To Go app. If you still don’t see the payment method, you will need to check with your employer to confirm if they have offered you a ticket and from which date you can make the purchase in the app.

Yes, you can lend period tickets valid for 30, 90, or 365 days, with the exception of the summer ticket, which cannot be lent out. Some companies and organizations have internal rules regarding the lending of corporate tickets. Check with your employer before lending out your ticket.

To share your ticket, click on your period ticket in the app and select Lend ticket. Choose who you want to lend the ticket to. The person borrowing the ticket needs to have the app installed on their phone. The loan is valid only when the ticket appears in the recipient's app.
Once the ticket is received, it is lent out until 04:00 am.
The ticket will automatically return to you at 04:00 am.
You can lend out the ticket an unlimited number of times, but to a maximum of five different phones per ticket. If the recipient is logged into the app at the time of lending, they can receive the ticket on multiple phones. A person who is not logged into the app is considered a new recipient if they reinstall the app.

If you are delayed by at least 20 minutes, please use our form to apply for delay compensation.

Apply for compensation in case of delay

A To Go account is linked to your Swedish personal identification number, which means you can only have one account per person. We recommend you to use your personal email address so that you can easily access your account, even if you change employer.